Credit Purchases
ATLAS MDM is designed around prepaid reseller credits. Credits may be used for client activation, device activation, reseller transfer, and related platform services depending on your final billing model.
- Minimum credit request: 50 credits.
- Maximum standard credit request: 1000 credits per request unless Admin approves a larger order.
- Credits should be added only after Admin confirms payment received.
- Admin may pull back credits when payment fails, is reversed, is disputed, or is confirmed as fraudulent.
Refund Eligibility
Unused prepaid credits may be eligible for refund only if your final business policy allows it and the request passes account, payment, and abuse review. Used credits, activated clients, completed support work, completed APK deployments, consumed services, custom setup, and account actions already performed are generally non-refundable unless required by law or approved by Admin.
Refund requests may be denied when the account violated platform terms, uploaded malicious APKs, attempted unauthorized access, abused remote support, initiated chargeback fraud, or failed identity/payment verification.
How To Request A Refund
Customers and resellers should open a support ticket and include the account name, reseller or sub reseller name, payment reference, number of credits purchased, number of credits used, requested refund amount, reason for the request, and contact information.
Before launch, choose and publish a specific review window such as 7, 14, or 30 days. The platform should record refund decisions in the audit log and credit ledger.
Disputes, Chargebacks, and Non-Payment
If a payment is reversed, disputed, unpaid, or suspected to be fraudulent, Admin may pause the affected account, pull back remaining credits, disable agents, suspend APK access, or require payment verification before service resumes. These actions should be applied according to contract, law, and the evidence available in the credit ledger.